Terms & Conditions

AURIX is a group of companies consisting of:
  • SMART INVESTMENT WORLDWIDE SRL- a private limited company incorporated in Romania with company number J13/934/2016 and whose registered office is Municipiul Constanţa, Incinta Port, SNC, Dana 26 Office 6.
  • AURIX TECHNOLOGIES OÜ – a private limited company incorporated in Estonia with company number 16039895 and whose registered office is Harju maakond, Tallinn, Mustamäe linnaosa, Akadeemia tee 33-319; and

This is a contract between you and one of the following entities AURIX TECHNOLOGIES OÜ and SMART INVESTMENT WORLD WIDE SRL. In the Service, Adhesion Agreement specifies the entity with which you have the contract.

References in this Agreement to “Aurix”, “we”, “our” or “us”, are to SMART INVESTMENT WORLD WIDE SRL and/or AURIX TECHNOLOGIES OÜ depending on the services being discussed, and references to “you” or “your” are to the person with whom Aurix enters into this Agreement.

The following services are provided by SMART INVESTMENT WORLDWIDE SRL: buy or sell virtual assets and digital assets, funding of accounts, enter into arrangements to store virtual assets and digital assets, transfer virtual assets and digital assets, funding the accounts with a bank card with a provider of card merchant services from EU area;

The website http://www.aurix.exchange/ is operated by SMART INVESTMENT WORLDWIDE SRL- a private limited company incorporated in Romania with company number J13/934/2016 Romania

Using of the Website (https:// www.aurix.exchange) constitutes an acceptance and confirmation of your consent to be bound by these Terms, Data Policy, AML/KYC, all applicable laws and regulations, and you agree that you are responsible for compliance with and that you are compliant with the applicable laws. We provide you with a simple and convenient way to change the cryptocurrency through the Website.

Please, note that you can change only the cryptocurrency through the Website.

By signing the agreement which we receive when you register on the website, you testify that:

  • You are a resident and citizen of the European Union
  • You agree with the Terms of use
  • You are at least 18 years old
  • You have a full capacity of accepting these terms of use in order to perform digital coins transactions
  • You agree to transfer funds only in and from accounts in your name and in your name only

These Terms of Use ( “Terms” meaning “Privacy policy”, “Usage policy” and “Cookies policy”) describe the means of using Aurix’s services and what are our rights and duties towards you as a member.

There are cases in which you will not be allowed to use our services because of the legal framework in your country. We do not take responsibility if, due to other reasons, you are not allowed to access the app.

If an error occurs in the app while a buy, sell, or withdrawal operation is effectuated with digital or fiat money and the value sent by Aurix is higher than it should be, you are obliged to refund the extra value back.

By initiating a transaction you agree to meet the following terms:

  • The digital coins that you sell do not come from illicit or illegal activities
  • Digital coins selling is not considered a money-laundering activity
  • The fiat money (RON, EURO), used to buy digital coins does not come from illicit or illegal activities
  • You are the owner of the account to which you demanded the bank transfer to be effectuated

If one of the above-mentioned points is proven to be unfulfilled, you agree to withstand the prejudice and other possible legal consequences

By using our services you certify to us that the funds loaded on the platform (fiat or digital currencies) are owned by you or you are authorized to make transactions using these funds.

Personal data processing

SMART INVESTMENT WORLDWIDE SRL is registered as a personal data operator at the public register of ANSPDCP. The processing of customers’ personal data is performed according to the law in force and is stipulated on the Data Policy page

Risks

Please make sure that you fully understand the possible risks so that you will not invest money that you can’t afford to lose. The digital coins’ market is extremely volatile and prone to quick price change. Actions performed with these coins are likely to be considered irrational, seen as a speculative bubble that can lose its credibility once it pops. Therefore, some modifications can occur if we consider so, along with government repression. Furthermore, additional risks might appear, unmentioned in terms and conditions of use.

Because cryptocurrency markets are decentralized and unregulated, the cryptocurrency exchange is an unregulated service that is not governed by any specific European regulatory framework. This means that there is no central bank that can issue more currencies or take corrective action to protect the value of currencies in a crisis. The cryptocurrency market is still relatively new and uncertain. The price or value of coins can increase or decrease rapidly at any time and can even decrease to 0. The risk of losing in trading or holding a digital asset can be high and can lead to the loss of the entire value.

Before trading cryptocurrencies make sure you understand all the risks. You should only use our service if:

  • have sufficient and relevant knowledge in trading on volatile markets;
  • trade only with money you can afford to lose;
  • you have a high-risk tolerance;

Account Deactivation

Aurix reserves the right to cease the provision of services to any user, in the case that he/she has violated one of the aforementioned conditions. In exceptional cases, the Administrator reserves the right to cease the provision of services at any given time.

Customer's performance of tax liability

It is the customer’s responsibility to determine what tax regime is applied to digital coins transactions and to pay all the taxes required by authorities

Commission

Aurix does not apply any additional commission related to the shown prices. There is no additional commission when you convert the digital coins.

If you have chosen to create an account on the platform, it means that you agree with the exchange rates of the currencies as well as of the commissions practiced by Aurix. This cannot be disputed by any customer

Registration

You are allowed to have only one account on the Aurix exchange platform. From time to time, we can require you to provide additional information, as a condition for being allowed to access our services. If you convert fiat to digital coins or digital coins to fiat, Aurix might require what is considered compulsory to validate your identity. Besides the normally-required information for registration, we can require additional information, such as personal photos, a bank statement, or proof of digital coins origin.

Password protection and information storage

You are responsible for maintaining the security and the control of all IDs, passwords, authentification keys, or other codes that you will utilize to access our services. Any loss of the above-mentioned information might lead to the restriction of your account.

The right to suspend or delay a transaction or a refund

We can refuse any transaction processing or refund without prior notification and we can limit or suspend your use of services provided by us at any moment. Transactions might be postponed if we consider that a transaction is suspect or that it can lead to fraudulent actions, law violations, or terms and conditions violations. In case of high market volatility, unexpected economic circumstances, or major forces, transactions and refunds might be delayed. Aurix does not take responsibility for delays caused by interbank transfer refunds.

Transaction

Aurix is allowed to limit the number of coins you can buy or sell. We assume the right (?) to modify the number of digital coins that you can buy or sell.

Fiat Deposit

Fiat deposits can be made either by a bank transfer or by credit card payment. The waiting period for processing a bank transfer deposit can last up to 48 hours. The amount that is charged through a credit card is instantly deposited in the application wallet.
 
Fiat deposits by both methods must be made with a bank account and a card owned by the registered user.
 
The funds will be added to the user account with details of transaction ID and the user can use the funds loaded in his account.
 
Fees:
  • Sepa (Bank transfer payment): 0%
  • VISA/Mastercard (credit card payment): 3% (* this commission may vary, including 0 if it is an active promotion)

Fiat Withdrawal

Aurix can block a transaction if something is considered to be suspect or the information is fraudulous. We are not responsible for late bank transfers. A fiat withdrawal might take up to 48 hours or more, depending on the banks’ calendar or other reasons. Fiat withdrawals are performed only in bank accounts owned by a registered user.

Fees:

  • To a bank in Romania: 10 RON
  • To another bank in the EU (SEPA): 1 EURO

Digital Coin Deposit

Trade confirmation on blockchain might range according to the congestion of the network. Aurix does not take responsibility if the customer sends digital coins to a wrong address.

Aurix is not responsible if a transfer is not automatically credited to the client’s wallet in the application for various reasons: the transfer is too difficult to confirm a network, duplicate transfers, node errors, explorer errors, etc. The client is obliged to notify Aurix in case a transfer has not been automatically credited to the wallet.

Digital Coin Withdrawal

Trade confirmation on blockchain might range according to the congestion of the network. Aurix does not take responsibility if the customer sends digital coins to a wrong address.

Cryptocurrency withdrawals are usually processed in less than 30 minutes. There is a waiting period in which the system decides which address to send the coins from. Withdrawals are automatically executed by the system, although sometimes manual approval is required. This manual approval is done at certain transactions or randomly if they reach a certain limit.

Aurix can block a transaction if something is considered to be suspect or the informations are fraudulous. If the address of the wallet used for the tranzaction is wrong, the traded value will be lost.

Aurix is not responsible if a transfer does not reach its destination. Aurix undertakes to send in the blockchain network the transaction of virtual currencies to the address communicated by the client. Aurix is not responsible for any delay or loss of the customer if the transaction did not arrive on time, the customer missed the address, the service / platform / wallet to which the transfer was made did not credit the amount transferred.

Fiat Refund Policy

For additional information or Any fiat payment, either by bank transfer or by using a credit card online, which agrees with our terms and conditions, is eligible for a refund. To request a refund you have to access “My wallet” and to proceed a fiat withdrawal

More informations: Refund and cancelation policy

Anti Money Laundering Policy (AML)

Aurix policy is to forbid and actively prevent money laundering or any other activity that facilitates money laundering or the funding of terrorist or criminal actions. We will comply with all applicable requirements and regulations.

Card Payment

If you have added funds to your wallet using a card payment and the transaction is on standby at our payments processor, Aurix can delay the FIAT or cryptocurrency withdrawal until the card payment is finalized. You can buy virtual currency with any credit/debit card that you own, as long as it is a Visa or a MasterCard with 3D Secure.

Aurix does not collect or store your credit/debit card information. To make payments, the cardholder’s name must match the name as it appears on your Aurix account. The use of third-party cards is strictly prohibited.

The amount that is charged through a credit card is instantly deposited in the application wallet.

The Service - Delivery Policy

Your use of the Services is subject to our KYC process and its completion to our satisfaction and we may save such data on our systems for future use and verification.

The minimum order size for either Cryptocurrency can be found in the FAQ section.

Purchase of Digital Asset by you: following your opening of an account with us, you will be able to purchase Cryptocurrency from us, in exchange for RON, EUR. Following your payment of FIAT Currency being received by Aurix, subject to the provisions of the Terms & Conditions, we shall deliver by placing an order by you to your virtual wallet address opened with us, the Cryptocurrency bought by you.

Sale of Cryptocurrency by you: following your opening of an account with us and after opening a wallet with us, you will be able to sell Cryptocurrency to us, in exchange for FIAT Currency. Following your delivery of Cryptocurrency bought by us being received by Aurix, subject to the provisions of the Terms & Conditions, we shall deliver by placing an order by you to your designated bank account provided to us the FIAT Currency.

We reserve the right to refuse to process or to cancel or reverse, any purchase of Virtual Currencies from us or sale of Cryptocurrency to us, as the case may be, at our sole discretion.

We may suspend, modify, remove or add to the Services at any time.

Trading

Aurix does not take responsibility for the volatility of the market. For market-type orders which are carried out at the best market price, differences might appear amongst the volume/value shown when a transaction is initiated and the volume/value shown when the transaction is processed. When you order a transaction you agree with the transaction conditions on the Aurix platform. You do not have the right to withdraw from a buy or sell crypto transaction after placing a market-type order. Aurix does not take responsibility if you place a limit-type order at a certain price and this drops below the market price.

The exchange rate is beyond our control and we are not responsible if you suffer any losses as a result of trading in cryptocurrency. The price or value of cryptocurrencies can rapidly increase or decrease at any time. It may even fall to zero. Unlike normal money, no bank or government can stabilize the value of cryptocurrency if it changes suddenly.

We are responsible for setting the price of instruments and products that can be traded on the platform. This means that our prices will be different from the prices provided by other platforms or trading services. Aurix can set the price according to any rule and the client is responsible if he agrees to trade or not.

Customer Service

If you detect errors or if you have problems on the Aurix Platform or with any service offered by the Aurix company, please contact us by e-mail at [email protected]

If we do not resolve your complaint, it can also be registered with the National Authority for Consumer Protection according to the law, by Consumer Phone, 0219551 or by accessing www.anpc.ro where you have at your disposal in order to register a complaint and an online notification form and email addresses dedicated to this process.

You can update your contact details through the Platform at any time. It is your responsibility to ensure that Please read this document carefully. By using our services or by registering on the website, you agree with the Terms and conditions issued below

Any dissatisfaction related to accessing, using, registering on our site, making a transaction, issues related to the transaction, issues related to other services, and the like, will be communicated directly to us by email at [email protected]. To prove the quality of the client of the platform when you open a ticket you are obliged to send a picture/scan with the Client the agreement signed in the email attachment.

Your dissatisfaction will be recorded and you will receive a written response to the email address mentioned on the occasion of notifying us of your dissatisfaction, within a maximum of 48 hours, reported on a working day.

The customer declares that he agrees not to make public these grievances (on social networks, media, or in any other way) subject to the damage caused by the image damage caused to the site owner and the company by these actions.

Any claim is submitted within a maximum of one month from the date of notification of the claimed situation your contact details are up to date and to check your e-mail box and the one on the Aurix Platform regularly, for any notifications or communications that we may send you.

Know Your Customer Program (KYC)

We will collect enough information from an account-user customer, to allow customer’s identification. These check-ups include identity-proof requests through a government-issued identification document. It is possible that additional documents will be required in some instances. If a customer refuses to provide the requested info or appears to have provide flawed information, the administrator will deactivate the account

Communication Client - Aurix and Aurix - Client

The communication between the client and the Aurix team/representative is confidential, whether it is on the chat in the application, email, or on other communication channels. The client has no right to disclose or transmit any message / sentence / excerpt from the messages, documents exchanged with Aurix to any third party without the written consent of Aurix. The confidentiality of the messages is both before the establishment of the relationship with Aurix and after its conclusion.

Cookies Policy

Aurix uses cookies. Cookies are stored data on the user’s hard, with info about the user. If the user refuses to accept the cookies, they can still use the app. Cookies help us to trace and divide our users’ interests to a better-customized experience for our website’s guests

Aurix does not take responsibility for money loss caused by market volatility, forks/ blockchain Maintainance or market conditions

Cryptocurrency carries significant risks. You should carefully consider whether it is appropriate for you to buy cryptocurrency.

If you have any questions, don’t hesitate to contact us at e-mail [email protected] or at the chat.
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